Ticket Cancellation – Required Documentation

Ticket Cancellation – Required Documentation

To initiate a cancellation request for tickets booked via BookMyShow, please ensure the following documents and details are available:

Mandatory Information

• Booking ID / Transaction Reference Number  Found in your confirmation email or under “Purchase History” in your BookMyShow account.

• Registered Email ID or Mobile Number  Used during the original booking to verify your identity.

• Event or Movie Details  Include the name of the event/movie, venue, date, and time.

Additional Documents (if applicable)

These may be required in special cases such as medical emergencies or event cancellations:

• Government-issued ID proof  For identity verification (e.g., Aadhaar, PAN, Passport).

• Medical Certificate or Emergency Documentation  If requesting cancellation due to health or personal emergencies.

• Proof of Payment  Screenshot or bank statement showing the transaction, if refund issues arise.

• Cancellation Protection Confirmation If you purchased BookMyShow’s optional Cancellation Protection add-on, include proof for faster processing

Refund Timeline

• Refunds to original payment method: 5–7 business days

• Refunds to BMS Cash: Within 2 hours

• Gift voucher refunds: Credited back to the same voucher within 24 hours

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